Privacy Policy

Effective Date: August 1, 2025

At White Oak Cigars LLC (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products. By using our site, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

Personal Information you provide:
- Name
- Billing and shipping address
- Email address
- Phone number
- Date of birth or age verification details
- Payment information (processed securely by our payment provider; we do not store full card details)
Non-Personal Information:
- IP address
- Browser type
- Device information
- Pages you visit on our site
- Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Verify legal smoking age (21+ in the U.S.)
Provide customer service and respond to inquiries
Improve our website and product offerings
Send order updates and promotional communications (if you have opted in)
Comply with legal obligations and prevent fraudulent activity

3. How We Share Your Information

We do not sell your personal information. We may share your information only with:

Service providers: Payment processors, shipping carriers, email service providers, and website hosting partners, solely to perform services on our behalf.
Legal compliance: When required by law, regulation, court order, or law enforcement.
Business transfers: In the event of a sale, merger, or acquisition of our business.

4. Age Restriction

Our website and products are intended for adults of legal smoking age only (21+ in the United States). We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from someone under legal age, we will delete it immediately.

5. Security of Your Information

We implement industry-standard security measures to protect your information. While no online system can guarantee 100% security, we take reasonable steps to safeguard your personal data against loss, theft, and unauthorized use.

6. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences
Track site usage and performance
Improve your shopping experience
You may disable cookies through your browser settings, but some site features may not work properly.

7. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information
Opt out of marketing communications
Request details about how your data is used

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

For questions about this Privacy Policy or your personal information:
White Oak Cigars LLC
3117 White Oak Cigars
Houston, TX
281-748-5019